Privacy Policy
Genze Hub Solutions (OPC) Private Limited Effective Date: April 2025 Last Updated: April 2025
1. Company Information
This Privacy Policy is published by Genze Hub Solutions (OPC) Private Limited, a company incorporated under the Companies Act, 2013, registered in the Republic of India. The company operates under the brand name Genze Hub and is headquartered in Hyderabad, Telangana, India. All services, communications, and digital operations conducted under the Genze Hub brand are governed by this policy.
Registered Office: Genze Hub Solutions (OPC) Private Limited Hyderabad, Telangana, India
Official Contact: Email: contact@genzehub.com Founder's Office: ayushshibu@genzehub.com Phone: +91 7337082007 / +91 9059058764
2. Jurisdiction and Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of India, including but not limited to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any amendments or successor legislation thereto, including the Digital Personal Data Protection Act, 2023. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.
3. Scope of This Policy
This Privacy Policy applies to all individuals, entities, and organisations who visit our website, engage with our social media channels, communicate with us through any digital or physical medium, submit inquiries or booking requests, enter into service agreements with Genze Hub, or share any personal or business information with us in the course of our professional relationship. By engaging with Genze Hub in any capacity, you acknowledge and agree to the terms outlined in this Privacy Policy.
4. Information We Collect
In the course of providing our services and operating our business, Genze Hub may collect the following categories of information.
Personal Identification Information including your full name, email address, phone number, business name, designation, and any other identifying details you voluntarily provide to us through contact forms, emails, WhatsApp communications, booking requests, or service agreements.
Business Information including brand briefs, marketing objectives, target audience details, campaign requirements, brand assets, logos, imagery, videos, and any proprietary business information shared with us for the purpose of delivering our services.
Payment Information including transaction references, invoice acknowledgements, and payment confirmations. Please note that Genze Hub does not store sensitive financial information such as bank account numbers, card details, or UPI credentials. All transactions are processed through secure and recognised digital banking channels.
Communication Data including emails, WhatsApp messages, meeting notes, call records, and any other correspondence between you and Genze Hub related to our services.
Website and Digital Usage Data including IP addresses, browser type, device information, pages visited, time spent on pages, and referral sources, collected through standard web analytics tools for the purpose of improving our digital presence and user experience.
5. How We Use Your Information
Genze Hub uses the information collected solely for legitimate business purposes, which include delivering the agreed scope of services to our clients, processing payments and issuing invoices, communicating project updates, revisions, and deliverables, responding to inquiries and booking requests, improving our website, services, and internal processes, maintaining records for legal and financial compliance, and sharing relevant updates, offerings, or communications with existing clients where consent has been provided.
We do not use your personal information for unsolicited marketing to third parties, and we do not sell, rent, or trade your personal data to any external organisation under any circumstances.
6. Data Sharing and Disclosure
Genze Hub does not share, disclose, or transfer your personal or business information to any third party except in the following limited circumstances. We may share information with trusted service providers and technology platforms engaged in the delivery of our services, such as cloud storage providers, AI production tools, and communication platforms, strictly on a need-to-know basis and subject to confidentiality obligations. We may disclose information where required by applicable law, court order, or regulatory authority. We may share information with our legal or financial advisors where necessary for compliance, audit, or dispute resolution purposes. In all cases, your information is shared only to the extent strictly necessary and is protected by appropriate safeguards.
7. Data Retention
Genze Hub retains your personal and business information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Client project data, communication records, and financial documents are typically retained for a period of five years from the date of the last transaction or engagement, in accordance with applicable Indian legal and financial regulations. Upon expiry of this retention period, data will be securely deleted or anonymised.
8. Data Security
Genze Hub is committed to protecting the confidentiality and integrity of all information entrusted to us. We implement reasonable and appropriate technical and organisational security measures to safeguard your data against unauthorised access, disclosure, alteration, or destruction. These measures include restricted access controls, secure communication channels, and regular review of our data handling practices. However, no method of transmission over the internet or method of electronic storage is completely secure, and while we strive to protect your personal information, we cannot guarantee absolute security.
9. Intellectual Property and Portfolio Rights
As stated in our Terms and Conditions, ownership of final deliverables passes to the client upon receipt of full payment. However, Genze Hub reserves the right to use non-confidential portions of completed work, including campaign visuals, video content, and creative designs, for portfolio, marketing, and promotional purposes, unless otherwise agreed upon in writing prior to the commencement of the project. Any confidential business information, proprietary brand data, or materials explicitly marked as confidential will not be used for portfolio purposes without prior written consent from the client.
10. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. Cookies are small data files stored on your device that help us improve the functionality and performance of our website. You may choose to disable cookies through your browser settings; however, doing so may affect your experience on our website. We do not use cookies to collect sensitive personal information.
11. Third-Party Links
Our website and communications may contain links to third-party websites, platforms, or services. Genze Hub is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external platforms you visit.
12. Your Rights
Under applicable Indian data protection law, you have the right to request access to the personal information we hold about you, request correction of any inaccurate or incomplete information, request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, withdraw consent for any processing activities where consent was the basis for processing, and raise a grievance or complaint regarding our data handling practices. To exercise any of these rights, please contact us at contact@genzehub.com. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, Genze Hub has designated the following individual as the Grievance Officer for the purposes of addressing any complaints or concerns related to this Privacy Policy.
Grievance Officer: Ayush Shibu Designation: Founder and Director Email: ayushshibu@genzehub.com | Genze Hub Solutions (OPC) Private Limited, Hyderabad, Telangana, India
All grievances will be acknowledged within 48 hours and resolved within 30 days of receipt.
14. Changes to This Privacy Policy
Genze Hub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable regulations. Any material changes will be communicated through our website or directly to active clients via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued engagement with Genze Hub following any updates constitutes your acceptance of the revised policy.
15. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy, please contact us at the following.
Genze Hub Solutions (OPC) Private Limited Email: contact@genzehub.com
Founder's Office: ayushshibu@genzehub.com Phone: +91 9059058764 Hyderabad, Telangana, India
This Privacy Policy was reviewed and approved by Founder and Directors, Genze Hub Solutions (OPC) Private Limited.